All remaining seasons in 2020 have now been cancelled due to the impacts of the coronavirus. Even with the relaxing of restrictions in Victoria it would be impossible for us to safeguard our patrons attending the theatre for the remainder of the year.


We are all disappointed that these productions will not go ahead in 2020.


We will continue to monitor the situation and ensure that all our members and patrons are regularly informed about the developing situation through our web pages, Facebook pages, and newsletter emails.


We are currently planning an exciting performance program for 2021 with the expectation that shows will be able to be staged by February 2021.


The Basin Theatre has a record of all tickets purchased and can apply the value of your purchased tickets to other The Basin Theatre productions at a later date. Ticket prices will not change in 2021.


For those Patrons who have purchased season tickets or show tickets the following 3 options are available: -


Option 1 Single Show Credit

If you only purchased show tickets to Season 2, 3 and/or 4, please hold onto your tickets until the new show dates have been confirmed and then give our Ticket Secretary a call on 1300 784 668 to exchange your tickets for the next show.


Option 2 Season Ticket Credit

If you are a Subscriber to the full 2020 Season at the Basin Theatre then the value of the unused tickets that you have purchased can be used as a credit towards your subscription for our 2021 Playbill Season. Again, hold onto your tickets until the 2021 dates have been confirmed and then give our Ticket Secretary a call on 1300 784 668 to use your credit.


Option 3 Single Show or Season Ticket Refund

While our normal policy is to provide ticket refunds where we cancel a performance, the financial impact on The Basin Theatre’s cash flow is quite substantial where one or more seasons are cancelled.  Please consider donating part or all of your ticket refund to The Basin Theatre to assist us providing great theatrical experiences into the future.


  1. If you purchased your tickets via The Basin Theatre website and wish to request a refund, then please email your request to tickets@thebasintheatre.org.au including details of your tickets and whether you would like to make a donation and the donation $ amount.


  1. If your tickets were purchased via telephone, please call our Ticket Secretary on 1300 784 668 to request your refund.


Thank you for your understanding and support as we work through this unprecedented situation.


We look forward to welcoming you back to our theatre as soon as it is safe to do so. For now, please take care of yourselves and your loved ones during this challenging time.


If you would like to donate to The Basin Theatre to assist us in keeping our doors open and delivering great shows, please click on the following link:




 

The Basin Theatre