Summary:

The Basin Theatre Group will only offer a refund of a ticket if an event is cancelled, rescheduled, or significantly relocated.

The Basin Theatre Group will only offer an exchange of a ticket for another ticket in the same season as the original ticket or a Gift Certificate that can be used for a later production.

Ticket Purchases, Payment, Delivery

Tickets may be purchased from The Basin Theatre either through the online ticketing system accessed through The Basin Theatre web pages, directly by calling the Ticket Secretary on 1300 784 668, or cash purchase from Front of House staff at The Basin theatre prior to a performance.  Credit card and cheque orders will be processed after your billing address has been verified. If we are unable to verify this address, we will attempt to contact you to confirm your details.

The Basin Theatre may charge a reasonable fee for the booking of tickets. Any applicable fees will be listed on The Basin Theatre website and distributed promotional materials.

Online Purchase and Payment:

1. ★   Tickets may be purchased online at any time.
   

2. ★  The Basin Theatre only accepts Visa and MasterCard as payment for the online purchase of your tickets.
   

3. ★   Tickets purchased online can delivered by Email, Box Office Pickup at the theatre door, or Mobile Ticketing (where available).
   

Phone Purchase from the Ticket Secretary and Payment:

1. ★   Tickets can be purchased from the Ticket Secretary between 7:00 pm and 9:00 pm all week by calling 1300 784 668.
   

2. ★   The Basin Theatre accepts Visa, MasterCard, cheques, or money orders as payment for the Ticket Secretary purchase of your tickets.
   

3. ★   Tickets purchased from the Ticket Secretary can delivered by Email, Box Office Pickup at the theatre door, mail (where you provide a stamped self addressed envelope), or Mobile Ticketing (where available).
   

Box Office Purchase at the Theatre:

1. ★  Unallocated tickets can be purchased in person from the Box Office at The Basin Theatre prior to each performance.
   

2. ★   There is no guarantee that unallocated tickets will be available.
   

3. ★   The Box Office is open 30 minutes prior to the commencement of each performance.
   

4. ★   The Basin Theatre only accepts cards as payment for Box Office ticket purchases.
   

Delivery Options:

1. ★   Email / e-ticket: The Basin Theatre provides an opportunity for you to provide your email address and can deliver your e-tickets by email to that email address. If you do not receive your e-tickets within a reasonable time then please contact the Ticket Secretary after checking your spam/junk email mailbox.
   

2. ★  At the Door / Box Office: Tickets delivered "at the door" are typically available half an hour prior to the event start time at the theatre. You may need to present your credit card used to purchase tickets and a picture identification in which case the names on the credit card and the ID must match.
   

3. ★   Mail or Post: If you have selected delivery through the mail, please allow at least 10 working days after your order is has been paid for to receive your tickets. If you have not received your tickets within 48 hours of the performance, please contact the Ticket Secretary on 1300 784 668.
   

4. ★   Mobile Ticketing: Tickets delivered via SMS barcode are sent directly to your mobile phone typically within 30 minutes after you purchase your ticket. You will be required to bring your mobile phone to the event and present the SMS barcode for scanning at the entrance to the venue. You MUST bring the mobile phone used to purchase the ticket.
   

The Basin Theatre Group may charge a reasonable fee for the delivery of tickets. Any applicable fees will be listed on The Basin Theatre website and distributed promotional materials.

The Ticket Secretary can be contacted by calling 1300 784 668 between 7:00 pm and 9:00 pm or by email tickets@thebasintheatre.org.au.  Tickets cannot be purchased through email.

Collection and Delivery of Tickets

You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details.

Where concessions are applicable, suitable and valid identification may be required for collection of tickets and at the event.

Refunds

The Basin Theatre will only offer a refund of a ticket if an event is cancelled, rescheduled, or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law).

The Basin Theatre does not offer refunds as a result of a change in your personal circumstances, your dislike or dissatisfaction with the performance, your late attendance, where you are refused entry or evicted, or the use of an understudy.

You are not entitled to a refund if your ticket was free or complimentary.

If an event is cancelled, rescheduled or significantly relocated by The Basin Theatre Group, all liability is limited to the original amount for which the ticket was purchased (including any fees or charges).

Proof of purchase may be required for any refund. The Basin Theatre Group will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.

No refunds are available on any unused part of annual subscription packages.

The Basin Theatre will contact the original Ticket purchaser to arrange any refunds or organise a ticket exchange to another performance.

Exchanges

The Basin Theatre Group will only offer an exchange of a ticket for another ticket in the same season as the original ticket or for a Gift Certificate that can be used for a later production.

You must apply for an exchange within a reasonable time prior to the date of your original ticket, at least two business days before the ticketed performance.

If the performance being exchanged into is more expensive than the original ticket, then the difference in price must be paid.

An exchange will only be offered to the original Ticket purchaser.  Original tickets must be returned or destroyed.

The Basin Theatre Group may charge a reasonable fee for the exchange of tickets. Any applicable fees will be listed on The Basin Theatre website and distributed promotional materials.

Replacements

The Basin Theatre Group will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event.

The Basin Theatre Group may charge a reasonable fee for the replacement of tickets. Any applicable fees will be listed on The Basin Theatre website and distributed promotional materials.

Conditions of Entry

Admission to an event is subject to The Basin Theatre Group’s Terms. In particular, the following form part of the group’s terms unless otherwise specified:

1. ★   You may be denied entry into, or removed from, an event where the group has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired, or adversely affecting the enjoyment of the event by others.
   

2. ★   If you arrive late, you may not be admitted until a suitable break in the event. Performances begin on time, late seating will be made at an appropriate seating break, but could be several minutes into the performance.
   

3. ★   You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
   

4. ★   Management request that all pagers and mobile phones be turned off before entry.
   

5. ★   You may be required to submit to a search of your person and/or possessions before entering the event.
   

The auditorium opens approximately 15 minutes before performance commencement for seating.

Authenticity and Validity of Tickets

Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from The Basin Theatre Group.

If there are multiple parties are attempting to enter a performance using the same ticket then the person who originally purchased the ticket will have precedence.

Accessible Seating

Any patrons who require wheelchair seats, or have other special seating requirements, such as Companion Card seating, are encouraged to book at least two weeks in advance by telephoning the Ticket Secretary on 1300 784 668.

The Companion Card admits carers to performances as complimentary guests when attending The Basin Theatre with the cardholder.

Wheelchair and Companion Card seating cannot be booked online.

Note: The Companion Card promotes an existing right for people with a significant, permanent disability to participate at venues/activities in the community, without incurring an additional cost because they require a companion to provide attendant care support.

Accessible Seating tickets must be booked through the Ticket Secretary, as the online internet booking system does not allow access to discounts for Wheelchair or Companion seating.

Ticket Prices and Discounted Tickets

Current ticket prices and discount programs are displayed on The Basin Theatre website and distributed promotional materials. Discount programs may include:

1. ★   Yearly Booking season subscription tickets.
   

2. ★   Group Booking discounts for 10 or more tickets for the same performance.
   

3. ★   Charity Fund Raising Booking discounts for 20 or more tickets for the same season for registered charitable or not for profit organisations.
   

Senior citizen, pensioner, or student discounts are not available.

The ticket discount programs can not be combined with any other discount or subscription package.

Charity Fund Raising Booking discount tickets must be booked through the Ticket Secretary, as the online internet booking system does not allow access to discounts over multiple nights.

Members’ and Complimentary Tickets

Members’ Tickets:

1. ★   Life members are entitled to ONE free ticket per season.
   

2. ★   All other working members are entitled to ONE ticket per season at the member’s discounted price, as set by committee (currently $15).
   

3. ★   Associate members are not entitled to discounted tickets.
   

4. ★   Member’s discounted tickets are for their own personal use and are not transferable.
   

Complimentary Tickets:

1. ★   Members of the committee are entitled to ONE complimentary ticket per season, for the duration of their term on committee.
   

2. ★   Directors, cast and crew are entitled to TWO complimentary tickets for the production in which they are involved. A member of the committee who is also involved in a production may receive a total of THREE complimentary tickets for that season.
   

3. ★   Complimentary tickets also may be issued to theatre critics, awards judges, and other persons at the discretion of the Publicity Portfolio holder, the President, or by decision of the committee.
   

4. ★   Recipients of complimentary tickets may transfer those tickets to whomever they wish.
   

Complimentary and members’ discounted tickets must be booked through the Ticket Secretary, as the online internet booking system does not allow access to discounted or complimentary tickets.

Any free or discounted ticket entitlements not used for the play for which they apply lapse and may not be transferred to another season.

Errors

While The Basin Theatre Group takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur.

The Basin Theatre Group may cancel an order made as a result of any such error, although in the case of a pricing error The Basin Theatre Group will endeavour to contact you to give you the option of purchasing the ticket at the correct price.